Returns & Exchanges
Santicler offers a 14-day return window for all unworn, unwashed items in their original packaging with tags attached. We are committed to ensuring your complete satisfaction with our sustainably crafted collection.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in the original shipping box or a similar secure mailer, ensuring all original designer tags and labels are intact.
Attach Shipping Label
Download and print the prepaid shipping label provided via the portal and affix it securely to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once our atelier inspects the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing